Recently my wife came to me with her laptop informing me that she could no longer connect to the internet. Her laptop runs the Windows 10 operating system. I tried all of the usual “Fix” and “Troubleshoot” connection prompts that usually appear in a browser. I went into the Windows Control Panel application and attempted to use the Networking and Network adapter troubleshooting tools. Nothing resolved the issue. All of our mobile devices and our TV are also connected to the internet and they all work. So, it was obvious that our home wireless endpoint is working.
On my wife’s laptop, I could see our wireless endpoint name listed in the windows taskbar popup list which indicated that my wife’s laptop was connected to it, but it also indicated “No Internet”. I could see several of our close neighbor’s wireless endpoints list there as well.
Then I thought back to my days when I worked in an IT infrastructure job. I remembered a Windows command lines tool I could use to troubleshoot network connectivity issues. I was successful when I used the ipconfig command. The fix was that I had to flush the DNS cash and release and renew the IP address for my wife’s computer.
I know that last statement probably has may of you packing up your computer and you are planning to head over to the “Geek Squad”. Relax, the steps to fix the issue are not that difficult.
If you experience a similar set of circumstance where your Window 10 computer’s wireless connection indicates “No Internet”, and yet all of your other wireless devices can connect to the internet, please try doing the following:
Please note that you must be an administrator on your Windows 10 computer to have the required operating system permissions to perform these steps.
Press “Windows Key + Q” and the Cortana popup pane appears.
In the input text box at the bottom, which prompts you with the message to “Ask me anything”, type cmd and a new popup pane appears listing one or more command options.
In this popup pane, you should see the Command Prompt option listed.
Right-click on the Command Prompt option and a context menu appears.
Select the Run as Administrator” menu item, and the User Account Control dialog box appears for the Window Command Processor. It asks the question, “Do you want to allow this app to make changes to your device?”
Click the Yes button, and the Administrator: Command Prompt window appears.
Type the following:
To the lesser operating system savvy users, a lot of technical jargon appears in the command output.
Scan through this information and look for something that appears to be your wireless adapter, and it likely indicates:
Media State…………..media disconnected
In the Command Prompt window type the following commands and hit enter after each command:
Wait a few seconds or so your and your wireless internet connection issue should resolve and indicate that you are now “Connected”.
In the Command Prompt window, type Exit and press the Enter key.
You should now have your connection to the internet restored.